IT technologies are the backbone of any organization, and up-time on the network, network speed, security, and training are essential for smooth operations. Each member of our IT Support Service Teams has over a decade of experience in Internet technology and networking within the contact centre industry.
We have extensive experience with our Canadian, Mexican and Jamaican call center teams working collaboratively to ensure best practices are adhered to in networking, workforce management and business continuity.
ACI's Outsourced Technical Support and Helpdesk call center agents are selected based on their self-sufficiency and reliability in solving Tier 1 and Tier 2 technical support issues for end users, including hardware support, software support, remote desktop protocol.
Our IT Agents hold a number of certifications ranging from specific Microsoft products, Cisco CCNA to Information Technology Infrastructure Library (ITIL).
After trying for 4 years to provide inside technical support to our customers we tried outsourcing. Our first provider was not doing any better than we did, then we found Advantage. After nearly 9 years of service with Advantage, I would recommend this team to anyone. They are professional, reliable, and most of all they are concerned with helping us retain our current business and assisting us with growth in the future. Advantage is a top notch operation with a real personal touch.
Our call center IT support teams are highly experienced in Tier 1 and Tier 2 problem solving.
In the financial services sector, a clients’ trust is paramount and your most valuable asset. We ensure your clients have a consistent brand experience, and a high level of service, across all your lines of business. We provide secure and reliable outsourced banking and financial customer services, with professional highly-trained agents.Read More
We can help your scale, whatever your business size. If a scalable solution is needed for an emergency, or a long-term growth strategy, we provide the expertise to plan it out - and make it happen on your schedule using our customizable service models. We specialize in building scalable solutions for many different sizes of business.Read More
In customer service teams, attrition rates are often two or three times higher than other industries. Overall attrition averages in call centers are generally believed to be in the region of 30 and 45 percent, yet average turnover rates...Read More