<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif https://dc.ads.linkedin.com/collect/?pid=513665&amp;fmt=gif ">

Advantage Communications Call Center Customer Service Solutions

If you are looking for customized, high-quality customer experience solutions to build brand loyalty, then you are in the right place! 

Our team of experienced agents have deep knowledge of key sectors such as telecommunications, retail, banking / financial services, and IT support. No matter where you are in your journey of creating an unforgettable customer service experience (start-ups, ready to scale, or enterprise), Advantage Communications is ready to help you get there. Let’s connect and discuss what you are looking for in a contact center partner.

Advantage Communications worked with me to offer a program that is unique to our business requirements. They have collaborated and provided insight to deliver the best product for our company.

- Customer Relations Manager at Hyundai Auto Canada.

Telecommunications & Media

Telecommunications Call Center SolutionsWith decades of experience serving the telecommunications and media industry, Advantage Communications brings expertise in issue resolution and management, as well as offering friendly help for customer enquiries. Our programs are designed to fit each client’s unique needs and customer experience goals.

Whether you offer services covering wireless, cable, digital cable, internet or DSL we can create dynamic and scalable customer support and help desk solutions for you.

See what we offer you with our fully customizable telecommunications and media solutions.

 

 

Retail & Customer Service

Retail Call Center SolutionsWhen it comes to building brand loyalty it all comes down to customer experience. How you respond and troubleshoot issues is imperative to your brand’s success in today’s highly competitive market.

Advantage Communications uses the latest AI / artificial intelligence and next-generation technology to add automation and self-service options for customers.

Learn about our outsourced retail and customer service programs.

 

 

Banking & Financial

Financial Call Center SolutionsIn banking and financial services, trust is a currency that doesn’t fluctuate. Our contact center services to this sector, provides a high level of service with consistent brand experience, as well as robust security for sensitive information.

Advantage Communications has experience running successful customer experience centers that have achieved record-high levels of client satisfaction, and cost effectiveness, when it comes to accounts receivable, collections and credit card growth programs.

View our customer service solutions for the banking and financial services.

 

IT & Technical Support

IT Support Call Center SolutionsAll of our agents are carefully selected based on their abilities to solve problems for end-users, when it comes to hardware support, software support or remote desktop protocol. Certified and experienced, they have the expertise to analyze situations and solve issues quickly.

Learn more about our IT support services.

 

 

 

IT OnSite

IT Technical Support Onsite ServiceIn addition to our qualified IT support agents, Advantage Communications offers a truly unique IT service in partnership with a leading Tech support company, 24/7 technical support in-person to your location.

When required, an onsite field technician will travel to your customer’s business to help troubleshoot and resolve any issues they are experiencing. 

See what our unique onsite tech support options can do for your customers.

 

Startups & Enterprise

Startups and Enterprise Business Call Center SolutionsWe offer call center solutions that fit: start-ups to enterprise! 

Advantage Communications offers pricing plans that work great for startups. We offer a flexible per-minute or a hybrid service model, both of which give you all the amenities of an outsourced contact center in a simple and affordable package.

When it comes to enterprise businesses, Advantage Communications has all the tools to optimize the customer experience for large scale customer bases, from artificial intelligence, chatbots, to tech support and help desks, we utilize leading technology to offer state-of-the-art customer service. 

Learn more about our capabilities when it comes to startups and enterprise businesses.

 

Scalable Solutions

Scalable Solution for Customer Service Call CenterAdvantage Communications specializes in scalability and have built that into our programs for countless clients over the years. We understand that at times you need to increase capacity due to seasonality or product cycles, whether that be holidays, annual renewals or special promotions.

Our approach to successfully navigate seasonality and rapid growth includes a combination of talent acquisition experience, training, and contact center technology (AI and intelligent virtual agents).

Learn about scalable solutions to better manage seasonal or business cycle growth.

 

Guide to outsourcing your customer service

Get the insight and skills you need to successfully outsource your call center.

When it comes to outsourcing your call center to a third party, you will be putting your brands reputation, as well as your customer satisfaction, in the hands of contact center professionals.

At this point you know the benefits of outsourcing, but how do you get started? What questions do you need to ask? And how do you know if it is going to be the right fit?

Download Now

How a World-Class Outsourced Call Center Will Help Your Company Comply With Customer Service Regulations

There are a number of reasons why an organization would outsource their customer service strategy to a world-class contact center. In fact, companies that do so will realize a huge number of...

Read More

Overflow Management: Advice to Customer Service Teams Struggling During COVID-19

As we continue to take measures that curb the spread of COVID-19, employers across North America are recommending that their employees practice social distancing and self-isolation. 

Read More

What is Business Process Outsourcing (BPO)?

Owning a business is a dream for many. It’s therefore not surprising in the slightest that most business owners are passionate about having full control over their company, how they delegate their...

Read More

What is Call Center Gamification?

If your company manages its customer service strategy in house, you’ll probably know just how difficult it is to keep staff motivated and engaged while at the same time ensuring you hit important...

Read More

How Call Routing Can Improve Customer Service

62 percent of customers, according to a study from American Express, believe that service insight and knowledge is essential to a good customer service experience. 

Read More

What is Interactive Voice Response (IVR) and How Can it Improve Your Customer Experience (CX)?

If you have read any of our previous blogs, you’ll know just how important the customer experience (CX) is. In fact, in today’s market CX can really be the differentiator between a successful...

Read More

Why Your Company’s Customer Service Strategy Must Make the Most of Remote Workers

We’re now two months into a new decade and the way we do business is evolving more than it has ever done before. Technology is advancing at a rapid pace, the way that companies operate internally...

Read More

How Can Data Privacy be Used to Improve Your Company's Customer Experience (CX)?

Modern customers expect high engagement levels and personalized experiences from the companies they do business with. If your organization is to offer unparalleled customer service, it’s important...

Read More

How to Turn Your Customer Service Strategy into a Continuously Improving Customer Experience (CX)

Customer service is now what distinguishes your brand, but that means simply answering your customers questions when asked is no longer enough. Your brand needs to go above and beyond, creating a...

Read More

Advantage Communication Wins MVP Blogging Award

Advantage Communications, a top Canadian contact center that uses innovative new technologies to design superior customer experience strategies for its clients’ customers, has won an award for its...

Read More