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How Conversation Analytics Software Transforms Your Customer Service

Posted on Mar 17, 2021| Topics: Customer Service Trends

Did you know that, according to Microsoft, 90 percent of Americans use customer service as a factor in deciding whether or not to do...

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How Customer Perception Can Make You a Leader of Pack

Posted on Feb 2, 2021 | Topics: Customer Service Trends
The digital world has changed everything when it comes to the customer experience. Constant connectivity, the ability to research any question and improved access to a huge amount of information are all aspects that have fundamentally ...

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Call Center Tech: What are the Top 4 Benefits of AI-powered Customer Service?

Posted on Jan 28, 2021 | Topics: Artificial Intelligence
The be-all and end-all of your organization is customer service. Whether your business is customer facing or B2B, delivering a world-class customer experience (CX) is what will set your company up for future growth and increased ...

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Randy Clapp

Randy Clapp
Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.
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Recent Posts

Data Privacy And Your Company's Customer Experience

Posted on Jan 2, 2021 | Topics: Customer Service Trends
Modern customers expect high engagement levels and personalized experiences from the companies they do business with. If your organization is to offer unparalleled customer service, it’s important that you collect customer data and develop ...

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Contact Center vs Call Center: What is the Difference?

Posted on Dec 22, 2020 | Topics: Contact Center , Canada Call Center
Call center or contact center? These terms are often used interchangeably, but did you know that these are two completely different models when it comes to the customer support offerings that they provide their clients?

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Transition to an Outsourced Call Center? Here's how to do it..

Posted on Dec 16, 2020 | Topics: Contact Center
Are you ready to transition from in-house customer service to an outsourced call center? If so, it's likely that you are familiar with the request for proposal (RFP) process and you've discovered how outsourcing your contact center will ...

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