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Digitizing Back-end Systems Will Drive Customer Experience (CX)

Posted on Nov 18, 2020| Topics: Customer Service Trends

To win the digital race and jump ahead of their competitors, many organizations are transforming their front-end systems and offering...

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Here's Why You Should Outsource Retail Customer Service

Posted on Oct 30, 2020 | Topics: Customer Service Trends
The retail sector is highly competitive and a bad customer experience could be devastating to your business. Online shopping and the growth of an ‘instant world’ means customers now expect an immediate solution, or they’ll simply move on ...

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What are the Benefits of Call Routing?

Posted on Oct 14, 2020 | Topics: Customer Service Trends , Contact Center
When a customer calls into your customer service line, they expect their issue to be resolved. In fact, resolving issues in an efficient and knowledgeable manner is the difference between a successful customer service strategy or a poor ...

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Randy Clapp

Randy Clapp
Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.
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Recent Posts

Scale up Your Customer Service Call Center for the Holiday Season

Posted on Oct 1, 2020 | Topics: Customer Service Trends
Whether you are the owner of a large retail outlet or you own an ecommerce startup, the holiday shopping season isn’t easy. Ramping up your customer service, however, can dramatically improve the experience your customers have with your ...

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Surge in Subscription Box Subscribers - How Call Centers Help

Posted on Sep 15, 2020 | Topics: Customer Service Trends , Contact Center
“According to a recent subscription impact report, more than 22% of companies have seen subscriber acquisition rates grow during the current pandemic. Food and beverage subscription boxes in particular have been in high demand, as much of ...

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Should Your Customer Service Strategy Include Remote Workers?

Posted on Aug 26, 2020 | Topics: Customer Service Trends
In 2020, the way we do business is evolving more than it has ever done before. Technology is advancing at a rapid pace, the way that companies operate internally has changed to project-based work and, most importantly, the traditional ...

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