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Contact Center Jargon: The Ultimate List of Customer Service Terms That Your Business Needs to Know

Posted on Mar 20, 2019| Topics: Contact Center

The customer service world has its own language. Whether its words such as benchmarking or abbreviations such as NPS, these terms can be...

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New Ebook Explores ACI’s Home Advantage Contact Center Service

Posted on Mar 12, 2019 | Topics: Customer Service Trends
Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center ...

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4 Advantages of Outsourcing Customer Service to a Canadian Contact Center

Posted on Mar 1, 2019 | Topics: Atlantic Canada contact center
For years, North American companies have been outsourcing their customer service agents to offshore call centers. The idea was to reduce the cost of labor and maximize the bottom line. However, an increasingly competitive market has left ...

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Randy Clapp

Randy Clapp
Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.
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Recent Posts

5-Step Guide to Reduce Customer Support Friction and Improve Your Organization’s CX

Posted on Feb 22, 2019 | Topics: Customer Service Trends
The constant evolution of digital technology and a growing customer base that wants seamless and instant results, mean it's now more important than ever for your company to go above and beyond when it comes to customer experience (CX). One ...

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Digital Transformation: How Customer Service Teams That use Real-Time Data are Winning the Customer Experience Battle

Posted on Feb 14, 2019 | Topics: Customer Service Trends
  The digital economy and the evolution of new technologies are changing the way B2C companies must serve and engage their customers. Those which keep up with new trends will not only realize significant benefits but will also be able to ...

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5 Ways Your Business can Find the Root Cause of Complaints

Posted on Feb 7, 2019 | Topics: Customer Service Trends
Are you hearing the same customer complaints over and over again? If you want to offer an unrivalled customer experience, it’s time for your business to find the root cause of customer complaints.

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