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In-House vs. Outsourced Customer Service: 4 Benefits of an Outsourced Call Center

Posted on Sep 17, 2019| Topics: Customer Service Trends

Is your customer service department no longer providing the customer experience (CX) that your clients expect? Can you no longer afford...

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Company Culture: Why Your Outsourced Call Center Should Focus on Client Branding

Posted on Sep 13, 2019 | Topics: Customer Service Trends
One of the most important aspects of any successful organization is to have a clearly defined company culture. The culture of your organization will influence the communication within your teams, the productivity of staff members, how ...

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How You can Create Loyal Customers in Financial Services With the Help of an Outsourced Call Center

Posted on Sep 5, 2019 | Topics: Canada Call Center
Customer experience (CX) leaders in the financial services need to create frictionless experiences for customers that perfectly balance customer satisfaction, reduced customer effort and a personal service. Without this perfect balance, ...

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Randy Clapp

Randy Clapp
Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.
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6 Challenges for Subscription-Based Companies and How an Outsourced Call Center can Help

Posted on Aug 23, 2019 | Topics: Customer Service Trends
From Spotify, Amazon Prime, to daily newspapers and what we eat for dinner, subscription-based companies are a huge part of our lives. In fact, according to a survey released by American consulting firm McKinsey in 2018, the subscription ...

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3 Reasons You Should Outsource Your Customer Service to a Call Center in Canada

Posted on Aug 20, 2019 | Topics: Canada Call Center
Not long ago offshore contact centers were all the rage. They offered basic customer service solutions at an incredibly competitive rate, meaning companies could ensure their phone lines were answered while saving money at the same time. ...

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Omnichannel Customer Service is Important, But Don’t Hang up the Phone!

Posted on Aug 14, 2019 | Topics: Customer Service Trends
In this blog we often talk about the innovative omnichannel technology that a modern outsourced call center will bring to your organization, and how those technologies will help your company realize significant benefits to your customer ...

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