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The Best Call Deflection Strategies for Your Call Center that Improve Call Resolution

Posted on Aug 19, 2021| Topics: Contact Center

Reducing call center volume is key to successful customer service. Not only does it free up customer service agents to work on...

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3 Technologies That Help ACI Deliver World-Class Customer Service

Posted on Jun 4, 2021 | Topics: Customer Service Trends
The customer experience (CX) has changed dramatically over the past few years, and that’s had a huge impact on how brands outsource their customer service strategies. 

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How to Boost Customer Satisfaction Levels Through Live Chat

Posted on May 26, 2021 | Topics: Contact Center
The most effective way to answer your customers’ questions today is to meet them in the channel they prefer, with a solution that gives them seamless access to customer support when they require it. 

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Randy Clapp

Randy Clapp
Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.
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Recent Posts

Prepare Early: Scaling Up Your Customer Care for Black Friday & Cyber Monday, 2021

Posted on May 4, 2021 | Topics: Customer Service Trends
As we move through 2021, two of the most exciting shopping days are ahead of us - Black Friday and Cyber Monday. While it may seem a little early to start planning your customer service strategy just yet, trust us, you can never be too ...

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Customer Care Vs. Customer Service Vs. Customer Experience: Explained

Posted on Apr 14, 2021 | Topics: Customer Service Trends
All businesses want to keep their customers, and prospects, happy. Satisfied customers are the difference between a successful and highly-profitable company, or a business that is struggling to compete with its competitors.

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Customer Service Strategies: How to Increase Customer Loyalty

Posted on Apr 13, 2021 | Topics: Customer Service Trends
Did you know that acquiring a new customer can cost five times more than retaining an existing customer? In fact, there’s not many more important things for the growth and profitability of your organization than customer loyalty. 

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