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5 Proven Ways an Outsourced Call Center Will Reduce Repeat Calls

Posted on Jun 28, 2019| Topics: Contact Center

We live in an immediate world, where almost everything we want is at the click of our fingertips - and the customers of your business...

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Looking to Outsource Your Customer Service to a Nearshore Call Center? We’ve Created the Definitive Buyer’s Guide

Posted on Jun 25, 2019 | Topics: Canada Call Center
Are you looking to improve your customer service, better your company’s customer experience (CX) and create new revenue opportunities through an outsourced call center? If so, then we are pleased to announce the launch of our brand new ...

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The Importance of the Customer Journey and How an Outsourced Call Center can Help

Posted on Jun 18, 2019 | Topics: Customer Service Trends
Today’s business owner knows that the customer experience (CX) is now absolutely essential to the success of their company, particularly in a marketplace that is saturated with organizations that offer incredibly similar (and often the ...

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Randy Clapp

Randy Clapp
Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.
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Recent Posts

5 Ways a Nearshore Call Center Enhances Customer Experience

Posted on Jun 12, 2019 | Topics: Canada Call Center
If your business has decided to engage with an outsourced call center to implement a new customer support strategy, your first step will be deciding whether to use an offshore, onshore or nearshore call center.

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The New Trend in Outsourced Call Center Solutions: 6 Ways At-Home-Agents Benefit Your Customer Service

Posted on Jun 4, 2019 | Topics: Contact Center
Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe. That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a ...

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7 Key Metrics to Look out for When Outsourcing Your Customer Service to a Call Center

Posted on May 24, 2019 | Topics: Contact Center
Are you ready to outsource your customer service to a call center? Keeping track of customer satisfaction and loyalty is key to a superior customer experience (CX), and knowing the important metrics will help you achieve that - even if you ...

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