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7 Key Metrics to Look out for When Outsourcing Your Customer Service to a Call Center

Posted on May 24, 2019| Topics: Contact Center

Are you ready to outsource your customer service to a call center? Keeping track of customer satisfaction and loyalty is key to a...

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Time to Outsource Your Customer Service to a Call Center? Here’s 4 Questions Your Team Should Ask.

Posted on May 17, 2019 | Topics: Contact Center
Small and large businesses alike are both susceptible to pain points in their daily operations, and customer service is high on that list. Successful customer service requires in-depth knowledge, expertise, the implementation of innovative ...

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How to Create an Outsourced Call Center Statement of Work (SOW)

Posted on May 10, 2019 | Topics: Canada Call Center
In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference. Delighting your customers at every touchpoint will not only ensure they’re loyal to your ...

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Randy Clapp

Randy Clapp
Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.
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5 Best Practices That Will Help Your Business Transition from In-House Customer Service to an Outsourced Call Center

Posted on Apr 23, 2019 | Topics: Contact Center
If you have decided to transition from in-house customer service to an outsourced call center then it’s likely that you have already been through the request for proposal (RFP) process and you know exactly how outsourcing your contact ...

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How can my Business Create an Outsourced Contact Center RFP?

Posted on Apr 17, 2019 | Topics: Contact Center
If you’re looking to drive your business into the future and want to dramatically improve both your customer service and the overall customer experience of your brand, entering a new strategic partnership with an outsourced contact center ...

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What is the True Cost of Losing a Customer?

Posted on Apr 9, 2019 | Topics: Customer Service Trends
Smart business owners will know that satisfying each and every customer is essential for the long-term success of your business. However, while one negative experience may seem small compared to all of your good customer experiences, the ...

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