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What are the Benefits of Call Routing?

Posted on Oct 14, 2020| Topics: Customer Service Trends , Contact Center

When a customer calls into your customer service line, they expect their issue to be resolved. In fact, resolving issues in an efficient...

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Scale up Your Customer Service Call Center for the Holiday Season

Posted on Oct 1, 2020 | Topics: Customer Service Trends
Whether you are the owner of a large retail outlet or you own an ecommerce startup, the holiday shopping season isn’t easy. Ramping up your customer service, however, can dramatically improve the experience your customers have with your ...

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Surge in Subscription Box Subscribers - How Call Centers Help

Posted on Sep 15, 2020 | Topics: Customer Service Trends , Contact Center
“According to a recent subscription impact report, more than 22% of companies have seen subscriber acquisition rates grow during the current pandemic. Food and beverage subscription boxes in particular have been in high demand, as much of ...

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Randy Clapp

Randy Clapp
Randy Clapp has sold over $1 billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. He earned his Bachelor Degree in Business Management and Economics from Northwood University. Randy Clapp attributes his success to: “…showing clients how to make or save money in ways they never thought possible”.
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Recent Posts

Should Your Customer Service Strategy Include Remote Workers?

Posted on Aug 26, 2020 | Topics: Customer Service Trends
In 2020, the way we do business is evolving more than it has ever done before. Technology is advancing at a rapid pace, the way that companies operate internally has changed to project-based work and, most importantly, the traditional ...

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How to Convert Your In-House Customer Service to an Outsourced Call Center

Posted on Aug 21, 2020 | Topics: Contact Center
If you have decided to transition from in-house customer service to an outsourced call center then it’s likely that you have already been through the request for proposal (RFP) process and you know exactly how outsourcing your contact ...

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How to Predict Customer Loyalty Using Customer Service Metrics

Posted on Jul 24, 2020 | Topics: Customer Service Trends
How does your business define and measure customer loyalty? Do you try to gauge a customer’s intention to keep doing business with you, look at how much they increase spend, or try evaluate a customer’s potential for advocacy? Loyalty can ...

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