Eastlink has become one of Canada's largest, privately held, telecommunications company - challenging their competitors at every step.
In order to keep on track, they required to contact center partner with an outsourced tech support company to help them stay ahead of the curve, supporting their customers as the company's business lines expanded and diversified.
They wanted to focus on delivering best-in-class customer service, while keeping costs low.
ACI met Eastlinks challenges and worked with them to provide a "super" solution. See how ACI created a solution, which included a team of "Super Agents" to take on the customer service world!