Complete customized technical support solutions include fully branded telephone, email, and live chat support tailored to your unique requirements. Recommended for Internet Service Providers, Telco's, Application Service Providers as well as other industries.

First call resolution is critical to keeping your support costs in check. Our agents will not rush your customers off the phone instead we will identify the problem and fix it the first time. In situations where multiple phone calls are required, all customers are given a unique ticket number enabling us to quickly track the history of the customer's issue and resolve it efficiently.

When your clients call Advantage Communications we will greet them using your company name. We strive to provide your clients with absolute transparency. Our agents only follow call scripts if your support requires it. The majority of our support types are open ended which allows our agents to troubleshoot the call based on the callers needs.

While our agents are assisting the caller they will apply two sets of troubleshooting techniques to your clients. First they will assist the caller using any documentation or training material you have provided, next they will apply common knowledge troubleshooting. The combination of these two styles of support provides your clients with friendly and flexible support that customers will appreciate.

Resolve Helpdesk includes expansive detailed ticket queue management allowing you to easily manage escalated tickets and assign tickets back to Advantage for call back resolution. Our online queue management makes it easy for your administrators to focus on the tasks at hand and let us to return customer calls.

Using Resolve Helpdesk also includes real-time access to all ticket information. Our representatives are trained to record and categorize every call, allowing you to identify caller and issue trends which in turn promote proactivity to solving and preventing your customer's issues.

We develop 90% of our solutions and online applications in-house. This makes it easy for us to duplicate the reporting standards that you utilize on a daily basis. If that isn’t sufficient we also export from SQL to many of the popular data formats available allowing you to create any report you may require.

Advantage Communications takes great pride in our ability to be flexible in delivering the solutions you need quickly, effectively and efficiently. If you need a technical support application that will be tailored to your business please call us today to find out for yourself what we can offer.

Resolve Helpdesk includes detailed ticket queue management. Using this queue will allow to easily manage escalated tickets and assign tickets back to Advantage for call back. Our queue management makes it easy for your administrators to focus on the task at hand and let’s us to return customer calls. Using Resolve Helpdesk includes real-time access to all our tickets. Our representatives are trained to record and categorize every call. This will allow you to identify caller trends and adjust your budget accordingly.

Advantage Communications develops 90% of its solutions and online applications in-house. This makes it very possible for us to duplicate reporting standards which you expect from your own business. If that isn’t sufficient we also export from SQL to many of the popular data formats available to you, allowing you to create any report you may require.

We take great pride in its flexibility to deliver the solutions you need quickly and effectively. If you need a technical support model which will fit your business please call us today to find out for yourself what we can offer.