Advantage Communications offers a multitude of call centre services which can be customized to meet your unique project requirements. If you have your own staff and want to improve quality of service or offer after-hours support to your customers, we can help.

Our most popular solution is our 24/7 package. We can answer your customer inquires every day of the year including holidays. Using our sophisticated call routing you can choose which calls should come to our call center and which should go to your office. Calls delivered to Advantage Communications will be treated by our kind and professional representatives. Our agents will record all call details in our CRM solution Resolve CRM. Our tickets can be immediately accessed by your staff or imported directed into your own in-house solution. Our supervisors also always aware of your businesses traffic and call patterns based on your specific interests your team maybe notified by phone or email when certain calling goals or alerts have been met.

Choose this option if you currently maintain your own call center and do not wish to outsource your entire customer care solution . This is a very popular choice for companies who do not wish to schedule in-house staff after regular business hours, midnights, or on holidays. This option allows you to route calls to Advantage Communications when your own staff are not available. This choice can make it easier to schedule your own employees, and improve customer satisfaction by providing consistent call center coverage.

Does your business have difficulty keeping up with high call volume? You could hire extra employees for just a few hours a day or help with your seasonal call volume or you can divert those calls to Advantage Communications. With this solution you can send calls to our center when all of your representatives are occupied or when your call queue has reached a specific threshold. Many of our clients use this option to insure high revenue customers are never left in queue for an excessive amount of time.

If you need a call center to meet your specific needs then contact us today to discuss custom solutions which we can provide you. We understand the success of our business depends on the success of your business.