When you outsource with Advantage Communications you remain in control of your business. To ensure we are meeting your every need and expectation we provide daily phone statistics and real time ticket reporting. This will allow you to track customer issues as they occur and address them immediately.

When you choose Advantage you will be assigned a personal account manager who will assist you with communicating your needs to the representatives available made to you. Your account manager will be responsible in ensuring all of your objectives are being met or exceeded. If you are not 100% confident in outsourcing then rest assure our contracts are designed with you and your customers in mind. If for any reason we are unable to answer your calls within the specified targets you chose we will provide you with a discounted rate.

For dedicated solutions we can provide real time queue reporting which will allow you view calls as they come into our center. This will allow you to view call traffic as it happens. For non dedicated projects each day you will be provided with call reporting with various statistics such as the Service Level, Calls Offered, Calls Answered, Calls Abandoned, Average Wait Time, and Average Handle Time. Combined this with our real time ticket reporting made available in Resolve CRM and you will be manage your business as if you were here.

At Advantage we believe you’ll make the best decision possible when you choose your outsource partner. All of our contracts provide you with ninety commitment free days to decide if outsourcing is the right choice for you.