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Advantage customers come from every industry vertical and every corner of North America and Europe. We take pride in offering the highest quality of service possible. Here is what our customers have to say about Advantage. |
"Iowa Telecom began a relationship with Advantage Communications, Inc. in 2003. They provide Iowa Telecom customers with the majority of our ISP technical support, including all initial customer calls and the majority of trouble resolution calls, handling an average of 20,000 calls per month. Our team also relies on Advantage for special projects, such as working with our call center for unique events and customer contact changes. They supply us with very meaningful data about our business and our customers, providing tools we need to conduct better, cheaper and smarter business. Advantage is a good partner and ranks high in quality. Their process is disciplined, and Advantage's ticketing system is easy to use and administer. I would not hesitate to recommend Advantage to others."
Ed Zammar
ISP Operations Manager
Iowa Telecom
iowatelecom.net |
Customized Solution
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- Toll Free 800 Number
- Direct Call Routing
- Customized IVR menu
- 24/7 Shared Staff
- Quality Assurance
- CRM Software
- Tier-2 Helpdesk
- Custom Reporting
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"Advantage Communications has helped our business grow and achieve our goals for the past 3 years. The team that Advantage has put together for us is second to none when it comes to customer care and technical support. Advantage makes it easy for us to focus on our core business objectives while they take care of the details of running a 24 / 7 call center operation."
Gary Engel
VP, Customer Support
Endurance International Group, Inc.
enduranceinternational.com |
Customized Solution
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- 24/7 Shared Staff
- Quality Assurance
- Dedicated Billing Staff
- Dedicated Trainer
- Dedicated Level 2 Staff
- Multi Location Call Routing
- Customized IVR menu
- Custom Reporting
- Real Time Reporting
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"From the beginning of our relationship, to today, Advantage has demonstrated the level of expertise, and professionalism that we need to have in a support partner. Their commitment to customer service with every call and consistent improvement in knowledge of the issues has been great in helping us meet our goals with our customers."
Keith Washington
VP, Client Services
Financial Profiles, Inc.
profiles.com |
Customized Solution
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- Dedicated Staff
- Dedicated Supervisor
- Email Support
- Text Chat Support
- Custom Staff Scheduling
- Quality Assurance
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"After trying for 4 years to provide inside technical support to our customers we tried out sourcing. Our first provider was not doing any better than we did, then we found Advantage. After nearly 3 years of service with Advantage I would recommend this team to anyone. They are professional, reliable, and most of all they are concerned with helping us retain our current business and assisting us with growth in the future. A top notch operation with a real personal touch."
Mike Steed
General Manager
InterStar Communications, Inc.
intrstar.net |
Technical Support
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- Toll Free 800 Number
- Customized IVR menu
- 24/7 Shared Staff
- Quality Assurance
- CRM Software
- Tier-2 Helpdesk
- Custom Reporting
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