We believe that we are unique within the support industry, that our commitment and dedication is unmatched, and that the relationships we develop are long-term. We are solutions provider and will do everything possible to provide a solution that works best for you. In everything we do, we are working towards achieving 'best of breed' solutions for our clients.

Since early in 2000 we have been tracking the growth of our customers. In the rural ISP market the growth of our client's customer base is exceeding the industry norm. We currently have over 20 customers who provide us with monthly subscriber data and their annual growth in users is 52.1%! That's over 4% per month every month. We firmly believe that our product offering is providing the niche to rural ISP's for competing with the AOL's and Earthlink's of the Internet industry.

Simply put, when you grow, we grow. We offer a transparent extension of your business which is custom branded to your company. When our phone rings the customer is greeted by an IVR message that you design. After the message, our technician greets your caller with 'Welcome to ABC Co… how may I assist you today?". Our technicians will have all the customization of your ISP on the computer screen in front of him/her as each of our customers have a dedicated page on our Intranet. As the call progresses, the ticket information is logged in our Resolve tool for your examination in real time. We hide nothing from our customers, and we manage each relationship as a partnership. When we transition a new customer we want the caller to feel as if they are still talking to you the owner.

We understand that the market is constantly changing and that each organization is at varying levels of growth and development therefore we want to provide a flexible outsource solution. Our contract terms can range from 3 months to 3 years. We also offer a clause which allows the customer to terminate without cause provided we receive 90 days notice. This flexibility allows our customers to pick and choose the right time to outsource or the right time to take it back in-house.

What better way to see what we are all about and at the same time provide your customers with 24-7 support. Our Nortel switch can be programmed to accept calls at any time of the day. This flexibility means that you can take the bulk of the calls during regular business hours and let us take the graveyard shift. What's even better is that we will only charge for the calls we answer. No more dealing with a morning full of voicemails, we'll solve the problem when the customer needs it most.

Here's another great way to improve your service without breaking the bank. You answer as many calls as you can and let us answer what you can't handle. Our telephony can be programmed to take calls during your peak times, thereby allowing you to maximize the use of your internal staff, without having to staff extra shifts for spikes in call volume. If you combine after-hours and overflow service you can maintain only a skeleton staff of your own and maintain normal service levels.

Most companies will tell you that their quality is great, but will they commit to two dedicated staff who do nothing but call customers back to ensure they are happy and that their computer is still operating well? That's our policy, and it's free. No Staffing problems - We maintain a large number of staff and continually hire and train new staff to ensure you never have to worry about staffing issues. As well, we staff according to our reports and historical patterns to ensure that we never miss a call. We're here 24/7, we answer 80% of all calls within 20 seconds, and our first call resolution of your issues is 80%. This service offering is second to no one.