Bilingual Customer Service Representatives are responsible for answering inbound telephone calls from our customers in regard to general tourism information inquiries. If you like to work in a challenging and positive environment, this will be the right summer time career for you.

• Answer tourism and accomodations questions from customers
• Provide professional and conscientious customer service to customers

• Basic computer and Internet knowledge
• Excellent communication and interpersonal skills
• Ability to work in a team environment
• Ability to speak both French and English

Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!

• Apply Online
• Apply in person:
  Advantage Communications Inc.
  265 Brackley Point Road
  Charlottetown, PE
  C1E 2A3 Canada
• Apply via email: careers@advantagecall.com

For more information call us at 1-800-296-4022.

Customer Service Representatives are responsible for offering outstanding customer support and service when answering inbound telephone calls from our customers. All representatives will be required to ask relative questions in order to gather general information for entering data. If you love working in an exciting, friendly and positive environment with the possibility of working from home, then this will be the right career for you.

• Ask general questions to gather specific information regarding the customers inquiry
• Provide professional & conscientious customer service to customers in English & French
• Data Entry

• Fluent Bilingual Skills would be an asset
• Ability to do shift work
• Read/Write and Speak clearly
• Great Attention to detail
• Excellent grammar and punctuation
• Superb typing skills
• Basic computer and Internet knowledge
• Outstanding communication and interpersonal skills with the ability to demonstrate Empathy
• Ability to work in a team environment

We strongly encourage you to stop by our office and speak with a member of our staff. We are looking forward to meeting and working with you!

• Apply Online
• Apply in person:
  Advantage Communications Inc.
  265 Brackley Point Road
  Charlottetown, PE
  C1E 2A3 Canada
• For Charlottetown apply via email: careerscc@advantagecall.com
• For Summerside apply via email: careerssc@advantagecall.com

For more information call us at 1-800-296-4022; ask for Greg if you have employment questions.

Investigates and resolves customer problems including but not limited to customer service issues, internet connectivity issues and personal and corporate website services according to the queue you have been assigned. The support offered to the customer will be conducted by means of email, chat sessions and phone by performing the essential duties listed.

• Answers, evaluates and prioritizes incoming telephone, email, chat requests from customers with issues/complaints/information regarding a service provided your particular queue.
• Interviews the customer via phone or analyzes chat/email sessions to collect information about the customer’s request to determine if the customer has an account or billing problem; an inquiry on products/services; or is wishing to purchase the products/services offered.
• Interviews the customer via phone or analyzes chat/email sessions to collect information about the problem and leads the user through diagnostic procedures to determine the source of the error.
• Determines the cause of the customers issue and ensures the issues is addressed and corrected.
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems immediately to a Supervisor or other technical staff using proper escalation procedures. (Always verify with a Supervisor before referring a customer.)
• Logs and tracks calls, email and chat using Resolve management database and maintains history records and related problem documentation.
• Deescalates irate callers, emails or chat sessions

• No prior experience or training is required for this position. Previous technical or customer service training/education and call centre experience would be an asset.
• Current enrollment in or completion of a high school diploma or equivalent is required plus successful completion of the Customer Support training course provided by Advantage Communications Inc.
• A Technical Support Analyst must possess the ability to work and communicate effectively within a team to reach and maintain the set objectives.
• The Technical Support Analyst’s attitude must reflect the positive nature of Advantage Communications. All information regarding operational structure, reporting, discipline, policy and client information is proprietary and must be supported and upheld with the positive attitude of Advantage Communications. He/She must contribute to building a positive team spirit and overall company morale.
• Ensure that his/her individual performance adheres to company expectations.

Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!

• Apply Online
• Apply in person:
  Advantage Communications Inc.
  265 Brackley Point Road
  Charlottetown, PE
  C1E 2A3 Canada
• For Charlottetown apply via email: careerscc@advantagecall.com
• For Summerside apply via email: careerssc@advantagecall.com

For more information call us at 1-800-296-4022; ask for Greg if you have employment questions.

This position plays an integral member of the ACI Training Team; the will be accountable for task analysis, design, evaluation, gap analysis and facilitation of client training courses, using a variety of techniques and practices. Identify training requirements, plan, develop and implement comprehensive curriculum and design/deliver training modules for all business units. Facilitate ongoing knowledge/skill development, to enable the organization to fulfill its mission within all our facilities. This position will be reporting directly to the Employ Development Manager.

• Develop orientation and soft skills training to meet the needs of each client program we are supporting.
• Assist in the Design of training curriculum and perform updates to existing curriculum as required or as requested by our partners.
• Carry out needs analysis for the purpose of identifying specific training requirements.
• Ensure that training programs are effective and results in learners meeting acceptable standards of performance within established timeframes.
• Monitor, coach, evaluate and track participant progress during training.
• Responsible for scheduling, facility preparation, reporting etc. associated with customer support training delivery.
• Develop and design training materials including: Leaders Guides, Participant Guides, Assessments, Agenda, job aids etc. when necessary.
• Evaluate effectiveness of instruction design, programs and processes; provide and implement recommendations for improvement.
• Delivers train the trainer sessions (soft skills, presentation/facilitation skills) and gives feedback to trainers and site leaders in all our facilities and does follow-up visits for ongoing support and coaching.
• Facilitate courses using progressive adult education training facilitation and presentation skills.
• Consult with outside organizations/supplies to identify course objectives and content.
• Supervise and build relationships/skill of all members of the training team.

• Minimum of one year of experience as a trainer
• Committed to excellence in customer care and technical support
• Demonstrate organizational and time management skills
• Must be able to handle multiple projects at the same time
• PC skills in Microsoft Word, Excel, Power Point and presentation software
• Ability to travel to Charlotteotwn 30% or more of the time
• Able to work flexible hours, including nights and weekends

Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!