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At Advantage Communications, we take pride in creating an environment in which the company shares its success with the employees who have helped us achieve and exceed our goals. We invite you to discover what makes Advantage such a great place to work.
Temporary Opportunities
| Type: | Temporary, Full Time / Part Time |
| Location: | Charlottetown, PE |
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Bilingual Customer Service Representatives are responsible for answering inbound telephone calls from our customers in regard to general tourism information inquiries. If you like to work in a challenging and positive environment, this will be the right summer time career for you.
Responsibilities
- Answer tourism and accomodations questions from customers
- Provide professional and conscientious customer service to customers
Requirements
- Basic computer and Internet knowledge
- Excellent communication and interpersonal skills
- Ability to work in a team environment
- Ability to speak both French and English
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022.
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| There are no temporary opportunities available at this time. |
Permanent Opportunities
| There are no temporary opportunities available at this time. |
| Position: | Sales Associates - Charlottetown, PE |
| Type: | Permanent, Part Time |
| Location: | Charlottetown, PE |
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Advantage Communications Inc. is currently seeking SALES ASSOCIATES to join our team in Charlottetown on a PART-TIME basis, who are able to provide solutions via the most unique retail experience, and make our customers smile and feel happy about their choice to do business with us.
If you are confident, happy, positive people person with an amazing attitude and a willingness to learn then our team is looking for you. A person who knows exactly what great customer service looks and sounds like and who is able to deliver it. If you are someone that thrives in a positive, family oriented work environment with new challenges and opportunities to learn and develop life lasting skills then Advantage is the place for you.
The Advantage Experience can offer you:
- Competitive Compensation and Total Rewards package
- Accessible location with flexible hours
- On the job learning, development and support
- Employee discounts...and more
If this exciting and challenging role appeals to you and you want to be part of something amazing, then apply now.
How to Apply
For more information call us at 1-800-296-4022; ask for our Recruitment Team if you have employment questions.
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| Type: | Permanent, Full Time / Part Time |
| Location: | Charlottetown, PE |
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Technical Support Analyst (Web Hosting) is responsible for answering inbound phone calls from our customers with regard to their websites, domains, and or email. Full training is provided. Previous computer and technical support experience is an asset, however it is not a requirement for this position. If you have willingness to learn and you would like to work in a challenging and positive environment, this will be the right career for you.
Responsibilities
- Answer technical/billing and sales questions from web hosting customers
- Provide professional and conscientious customer service to our customers
Required Skills
- Basic computer and Internet knowledge
- Excellent communication and interpersonal skills
- Demonstrated problem solving skills
- Ability to work in a team environment
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for our Recruitment Team if you have employment questions.
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| Position: | Technical Support Analyst (Web hosting) |
| Type: | Permanent, Full Time / Part Time |
| Location: | Dieppe, NB |
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Customer Account Representative (Web Hosting) is responsible for answering inbound phone calls from our customers with regard to their websites, domains, and or email. Full training is provided. Previous computer and technical support experience is an asset, however it is not a requirement for this position. If you have willingness to learn and you would like to work in a challenging and positive environment, this will be the right career for you.
Responsibilities
- Answer technical/billing and sales questions from web hosting customers
- Provide professional and conscientious customer service to our customers
Required Skills
- Basic computer and Internet knowledge
- Excellent communication and interpersonal skills
- Demonstrated problem solving skills
- Ability to work in a team environment
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for our Recruitment Team if you have employment questions.
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| Position: | Customer Service Representative - Charlottetown, PE |
| Type: | Permanent, Full Time / Part Time |
| Location: | Charlottetown, PE |
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Customer Service Representatives are responsible for answering inbound telephone calls from our customers in regard to general information, sales and billing inquiries. If you like to work in a challenging and positive environment, this will be the right career for you.
Responsibilities
- Answer billing and sales questions from customers
- Provide professional and conscientious customer service to customers
Requirements
- Fluent Bilingual Skills
- Basic computer and Internet knowledge
- Excellent communication and interpersonal skills
- Demonstrated problem solving skills
- Ability to work in a team environment
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for our Recruitment Team if you have employment questions.
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| Position: | Customer Service Representative |
| Type: | Permanent, Full Time / Part Time,
After Hours Support / Overnight / Backshift / Weekends |
| Location: | Charlottetown & Summerside, PE |
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Customer Service Representatives are responsible for offering outstanding customer support and service when answering inbound telephone calls from our customers. All representatives will be required to ask relative questions in order to gather general information for entering data. If you love working in an exciting, friendly and positive environment with the possibility of working from home, then this will be the right career for you.
Responsibilities
- Ask general questions to gather specific information regarding the customers inquiry
- Provide professional & conscientious customer service to customers in English & French
- Data Entry
Requirements
- Fluent Bilingual Skills would be an asset
- Ability to do shift work
- Read/Write and Speak clearly
- Great Attention to detail
- Excellent grammar and punctuation
- Superb typing skills
- Basic computer and Internet knowledge
- Outstanding communication and interpersonal skills with the ability to demonstrate Empathy
- Ability to work in a team environment
We strongly encourage you to stop by our office and speak with a member of our staff. We are looking forward to meeting and working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for our Recruitment Team if you have employment questions.
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| Position: | Technical Support Analyst |
| Type: | Permanent, Full Time, English and Bilingual |
| Location: | Charlottetown, & Summerside, PE, Amherst, NS |
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Investigates and resolves customer problems including but not limited to customer service issues, internet connectivity issues and personal and corporate website services according to the queue you have been assigned. The support offered to the customer will be conducted by means of email, chat sessions and phone by performing the essential duties listed.
Responsibilities
- Answers, evaluates and prioritizes incoming telephone, email, chat requests from customers with issues/complaints/information regarding a service provided your particular queue.
- Interviews the customer via phone or analyzes chat/email sessions to collect information about the customer’s request to determine if the customer has an account or billing problem; an inquiry on products/services; or is wishing to purchase the products/services offered.
- Interviews the customer via phone or analyzes chat/email sessions to collect information about the problem and leads the user through diagnostic procedures to determine the source of the error.
- Determines the cause of the customers issue and ensures the issues is addressed and corrected.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems immediately to a Supervisor or other technical staff using proper escalation procedures. (Always verify with a Supervisor before referring a customer.)
- Logs and tracks calls, email and chat using Resolve management database and maintains history records and related problem documentation.
Requirements
- No prior experience or training is required for this position. Previous technical or customer service training/education and call centre experience would be an asset.
- Current enrollment in or completion of a high school diploma or equivalent is required plus successful completion of the Customer Support training course provided by Advantage Communications Inc.
- A Technical Support Analyst must possess the ability to work and communicate effectively within a team to reach and maintain the set objectives.
- The Technical Support Analyst’s attitude must reflect the positive nature of Advantage Communications. All information regarding operational structure, reporting, discipline, policy and client information is proprietary and must be supported and upheld with the positive attitude of Advantage Communications. He/She must contribute to building a positive team spirit and overall company morale.
- Ensure that his/her individual performance adheres to company expectations.
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for our Recruitment Team if you have employment questions.
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| Position: |
Team Lead |
| Type: | Permanent, Full Time |
| Location: | Summerside, PE |
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The Team Leader is a key front
line leadership role and plays an
integral part in the development of
a positive team environment
orientated towards excellence in
Technical Support and Service. They
are directly accountable to ensure
their team meets and/or exceeds all
set program objectives using a range
of coaching and motivational
strategies. They Team Leader will
also be a pivot point in our
communication strategy providing
open two way communication to and
from the management team and front
line staff ensuring precise delivery
of any client requested directives
and any employee concerns. They also
are responsible to ensure that all
customer inquiries are handled
positively and within an appropriate
time frame ensuring set client
objectives surrounding call flows
are met and/or exceeded. The
successful incumbent will have
excellent communication and
interpersonal skills and a passion
for making a difference.
Responsibilities
- Accountable to ensure
all customer inquiries are
handled promptly and
professionally.
- Assist team members with any
customer inquires with prompt
and accurate solutions ensuring
customer satisfaction.
- Ensuring client
program objectives are achieved
and/or exceeded.
- Coach team member to success
in all support, service and
sales objectives.
- Identify program
trends and offer ideas for
continuous improvements to
service delivery.
- Communicate
effectively with team members to
realize employee satisfaction.
- Ensures a
professional, neat, clean, safe
and positive environment for all
team members.
- Daily, weekly, and
monthly reporting on team
objectives/results.
- Organize and
facilitate customer accounts as
directed.
- Supervise and build
positive team relationships with
all those on the assigned team.
- Develop an excellent
understanding the needs of the
client's customers and work
closely each team member to
ensure they are met.
Qualifications
- Ability and desire to coach
and help team members achieve
their maximum potential
- Strong communication and
interpersonal skills.
- Previous leadership
experience would be an asset.
- Previous experience
within an ISP technical or
customer support base
environment would be an asset.
- Working knowledge of
Microsoft products including but
not limited to Excel, Word and
Outlook.
- Ability to multitask
and manage priorities.
- Related posted
secondary education is an asset
but not necessarily required.
- Demonstrative ability
to build teams and deploy
motivational strategies.
- Previous experience
managing or supervising people
- Ability to develop and
maintain effective relationships
across all levels of the
organization.
- Demonstrative
organizational, time management
and leadership skills.
- Able to work flexible
hours, including nights and
weekends.
- Bilingualism
(English/French) is an asset.
- Exemplary attitude.
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for our Recruitment Team if you have employment questions.
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We do not accept resumes from recruitment agencies. Advantage Communications Inc. is not responsible for any fees related to unsolicited resumes.
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