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At Advantage Communications, we take pride in creating an environment in which the company shares its success with the employees who have helped us achieve and exceed our goals. We invite you to discover what makes Advantage such a great place to work.
Temporary Opportunities
| Type: | Temporary, Full Time / Part Time |
| Location: | Charlottetown, PE |
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Bilingual Customer Service Representatives are responsible for answering inbound telephone calls from our customers in regard to general tourism information inquiries. If you like to work in a challenging and positive environment, this will be the right summer time career for you.
Responsibilities
- Answer tourism and accomodations questions from customers
- Provide professional and conscientious customer service to customers
Requirements
- Basic computer and Internet knowledge
- Excellent communication and interpersonal skills
- Ability to work in a team environment
- Ability to speak both French and English
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022.
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| There are no temporary opportunities available at this time. |
Permanent Opportunities
| There are no temporary opportunities available at this time. |
 Technical Support Analyst (Web Hosting) - Charlottetown, PE
| Type: | Permanent, Full Time / Part Time |
| Location: | Charlottetown, PE |
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Technical Support Analyst (Web Hosting) is responsible for answering inbound phone calls from our customers with regard to their websites, domains, and or email. Full training is provided. Previous computer and technical support experience is an asset, however it is not a requirement for this position. If you have willingness to learn and you would like to work in a challenging and positive environment, this will be the right career for you.
Responsibilities
- Answer technical/billing and sales questions from web hosting customers
- Provide professional and conscientious customer service to our customers
Required Skills
- Basic computer and Internet knowledge
- Excellent communication and interpersonal skills
- Demonstrated problem solving skills
- Ability to work in a team environment
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for Cynthia or Jenn if you have employment questions.
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Technical Support Analyst (Web Hosting) - Charlottetown, PE
| Type: | Permanent, Full Time / Part Time |
| Location: | Dieppe, NB |
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Technical Support Analyst (Web Hosting) is responsible for answering inbound phone calls from our customers with regard to their websites, domains, and or email. Full training is provided. Previous computer and technical support experience is an asset, however it is not a requirement for this position. If you have willingness to learn and you would like to work in a challenging and positive environment, this will be the right career for you.
Responsibilities
- Answer technical/billing and sales questions from web hosting customers
- Provide professional and conscientious customer service to our customers
Required Skills
- Basic computer and Internet knowledge
- Excellent communication and interpersonal skills
- Demonstrated problem solving skills
- Ability to work in a team environment
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for Cynthia or Jenn if you have employment questions.
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Customer Service Representative - Charlottetown, PE
| Type: | Permanent, Full Time / Part Time |
| Location: | Charlottetown, PE |
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Customer Service Representatives are responsible for answering inbound telephone calls from our customers in regard to general information, sales and billing inquiries. If you like to work in a challenging and positive environment, this will be the right career for you.
Responsibilities
- Answer billing and sales questions from customers
- Provide professional and conscientious customer service to customers
Requirements
- Basic computer and Internet knowledge
- Excellent communication and interpersonal skills
- Demonstrated problem solving skills
- Ability to work in a team environment
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for Cynthia or Jenn if you have employment questions.
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Technical Support Analyst - Charlottetown, PE
| Type: | Permanent, Full Time |
| Location: | Charlottetown, PE |
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Investigates and resolves customer problems including but not limited to customer service issues, internet connectivity issues and personal and corporate website services according to the queue you have been assigned. The support offered to the customer will be conducted by means of email, chat sessions and phone by performing the essential duties listed.
Responsibilities
- Answers, evaluates and prioritizes incoming telephone, email, chat requests from customers with issues/complaints/information regarding a service provided your particular queue.
- Interviews the customer via phone or analyzes chat/email sessions to collect information about the customer’s request to determine if the customer has an account or billing problem; an inquiry on products/services; or is wishing to purchase the products/services offered.
- Interviews the customer via phone or analyzes chat/email sessions to collect information about the problem and leads the user through diagnostic procedures to determine the source of the error.
- Determines the cause of the customers issue and ensures the issues is addressed and corrected.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems immediately to a Supervisor or other technical staff using proper escalation procedures. (Always verify with a Supervisor before referring a customer.)
- Logs and tracks calls, email and chat using Resolve management database and maintains history records and related problem documentation.
- Deescalates irate callers, emails or chat sessions
Requirements
- No prior experience or training is required for this position. Previous technical or customer service training/education and call centre experience would be an asset.
- Current enrollment in or completion of a high school diploma or equivalent is required plus successful completion of the Customer Support training course provided by Advantage Communications Inc.
- A Technical Support Analyst must possess the ability to work and communicate effectively within a team to reach and maintain the set objectives.
- The Technical Support Analyst’s attitude must reflect the positive nature of Advantage Communications. All information regarding operational structure, reporting, discipline, policy and client information is proprietary and must be supported and upheld with the positive attitude of Advantage Communications. He/She must contribute to building a positive team spirit and overall company morale.
- Ensure that his/her individual performance adheres to company expectations.
Everyone is welcome to stop by our office and speak with a member of our staff. We are looking forward to working with you!
How to Apply
For more information call us at 1-800-296-4022; ask for Cynthia or Jenn if you have employment questions.
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We do not accept resumes from recruitment agencies. Advantage Communications Inc. is not responsible for any fees related to unsolicited resumes.
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